Our rating: 5/10
Vitality Health Customer Services.A more recent entrant into the healthcare insurance market by Prudential Insurance. The policies may restrict patients and policyholders to certain selected network consultants and specialists. In our experience this is based on the cost of the consultant with patients being diverted away from the more expensive and perhaps better consultants. The vitality web site suggests “If we believe that your fees are not in line with these guidelines, we will work with you to agree reimbursement that is mutually acceptable and enables us to continue to offer the best possible service to our members.” Do not be deceived or enticed by the slick offers and discounts on gym membership or healthy activities available to members as you may find the benefits of the policy are deficient when you fall ill or have an accident and wish to choose a particular expert or hospital when you may find that some forms of treatment are restricted.
Stirling, Scotland FK9 4UE
Telephone number: 0330 134 5855
Web site: http:// www.pruhealth.co.uk/personal